How Milieukring’s customer service works
Mila is not a chatbot with a list of answers. It is a team of AI agents, built with Aivera. Mila answers the phone, WhatsApp, web chat, email and social media, and works directly in the waste collector’s systems.
Example figures from the fictional waste collector Milieukring.
One assistant, five channels, all your systems
Every message reaches the same assistant. It understands the question, searches the right systems, carries out the action and replies in the resident’s channel. Where a human does it better, a member of staff takes over.
- Understands the question and the tone
- Searches and acts in systems
- Replies in the right channel
Follow real conversations
Each conversation is based on a question waste collectors get all the time. Next to the conversation, you can see live what the AI does behind the scenes.
What it delivers
No more queues
Phone, WhatsApp, chat, email and social media are answered at the same time and instantly. Even on a Monday morning after a bank holiday.
Doing instead of referring
The assistant checks the on-board computer, schedules an extra collection, blocks an access card or creates a work order. The resident is helped in a single conversation.
Fewer repeat questions
A reminder the evening before collection day stops the same question coming in again next week.
Signals for the municipality
Patterns in reports, such as a bottle bank that keeps filling up, are sent automatically as advice to the right municipality.
Your team does the rewarding work
Sensitive or complex questions go to a member of staff with a full summary. Nobody has to repeat their story.
In your own branding
Residents talk to ‘Mila from Milieukring’, not to a separate system. Name, tone and look match your organisation.
Want customer service like this for your organisation?
Milieukring is a fictional example. The technology is real. We would be happy to show you how this works with your own channels, systems and branding.